Frequently Asked Questions
FAQ
Find answers to the most common questions about Arsenal Strength equipment, ordering, lead times, shipping, customization, warranties, service and more. Whether you’re purchasing a single piece of equipment or planning an entire facility, we’re committed to making every step of the process clear and straightforward.
If you need additional information, our team is always here to help.
EQUIPMENT QUESTIONS
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ARE ARSENAL STRENGTH PRODUCTS SUITABLE FOR HOME GYMS?
Yes. Arsenal Strength equipment is designed for both commercial training facilities and home gyms. With a wide range of equipment and configurations available, our team can help you select the right pieces based on your training needs, available space and facility goals.
HOW DO I FIND THE DIMENSIONS OF SPECIFIC EQUIPMENT?
Equipment dimensions are available on each product page under the specifications section. You can also find more detailed information in the Product Line Guides here on our Service page.
WHAT IS THE WEIGHT CAPACITY OF YOUR PLATE-LOADED MACHINES?
Weight capacities vary depending on the machine. For example, the Reloaded Leg Press has a maximum weight capacity of over 1000 lbs. You can check the specifications for each machine on our website or product line guides for exact weight capacities.
CAN I GET CUSTOM COLORS FOR ALL MACHINES, OR IS IT LIMITED TO CERTAIN ONES?
Custom color options are available across most Arsenal Strength equipment, allowing you to personalize frame colors, upholstery and other select details to complement your facility and brand. Customization options vary by product, so our sales team can help you explore the available options for the equipment you select.
PRICING & FINANCING QUESTIONS
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WHY AREN'T PRICES LISTED ON THE WEBSITE?
Every Arsenal Strength order is unique. Pricing is based on equipment selection, customization, order size and shipping location. Contact our team for a personalized quote and assistance building the right equipment package for your facility.
DO YOU OFFER FINANCING OPTIONS?
Yes. We work with trusted third party financing providers to offer financing options for qualified equipment purchases. Our sales team can help facilitate the process, connect you with the appropriate financing partner and provide the information needed to help move your purchase forward.
WHAT IS THE PROCESS FOR BUILDING A CUSTOM QUOTE ONLINE?
To build a custom quote online, browse our equipment and add the products you’re interested in to your cart. Once you submit your selections, your request will be sent directly to our team and an Arsenal Strength sales representative will reach out to review your equipment, discuss customization options and shipping, and provide a personalized quote. Prefer to speak with someone directly? Give us a call and our sales team will be happy to help.
SHIPPING QUESTIONS
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DO YOUR PRODUCTS COME ASSEMBLED?
Most Arsenal Strength equipment requires some assembly upon delivery, with the level of assembly varying by product. Assembly instructions are provided (or can be found online here), and professional installation services may also be available depending on your order and location. Our team can help coordinate delivery and installation options during the ordering process.
IS QUICK SHIP AVAILABLE THROUGHOUT THE CONTINENTAL USA?
Yes. Our Quick Ship inventory is available for shipping throughout the continental United States and includes select Arsenal Strength equipment that is ready to ship on an accelerated timeline. Availability changes frequently, so we recommend checking our Quick Ship inventory regularly or contacting our sales team for current availability. Quick Ship is available to customers outside of the United States, however, we cannot guarantee our 1-2 week lead times.
HOW DO I PURCHASE QUICK SHIP ITEMS?
Follow the same process as any other order. To build a custom quote online, browse our equipment and add the products you’re interested in to your cart. Once you submit your selections, your request will be sent directly to our team and an Arsenal Strength sales representative will reach out to review your equipment, discuss customization options and shipping, and provide a personalized quote. Prefer to speak with someone directly? Give us a call and our sales team will be happy to help.
DO YOU SHIP INTERNATIONALLY?
Yes. Arsenal Strength ships equipment worldwide and currently serves customers in more than 70 countries. Our team can help coordinate international orders, shipping and logistics based on your location. Contact our sales team to discuss your equipment needs and available shipping options.
WARRANTY QUESTIONS
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WHAT WARRANTY DOES ARSENAL STRENGTH OFFER ON ITS EQUIPMENT?
You can find our Warranty information here.
HOW DO I SUBMIT A WARRANTY CLAIM?
Submitting a warranty claim is simple. Complete our online Warranty Claim Form with your equipment information, details about the issue and any requested photos or documentation. Our Service & Support team will review your submission and reach out to help guide you through the next steps.
CUSTOM GYM DESIGN QUESTIONS
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HOW DO I START A GYM DESIGN PROJECT WITH ARSENAL STRENGTH?
To start the gym design process browse here and fill out the form. Otherwise, just give us a call and we’ll take it from there.
WHAT IS ARSENAL STRENGTH'S GYM DESIGN PROCESS?
Our gym design process starts with understanding your vision, space, budget, member demographics and training goals. From there, our Gym Design team works with you on equipment selection, facility layout, traffic flow, custom branding and other key details to create a comprehensive plan for your facility. We can also help coordinate flooring, additional equipment vendors, delivery and installation, providing support throughout the process and long after your gym is complete. Visit our Gym Design page here.

